It always feels like a crisis when you lose something while traveling — even when you’re an actress on a popular TV show.
Mandy Moore, of NBC’s “This Is Us,” left her iPad behind on a plane the day after Christmas after a bout of food poisoning cut her and husband Taylor Goldsmith’s trip to Ecuador short. Moore tweeted about the incident, asking American Airlines for help.
“Hey @AmericanAir! In midst of traveling home early and in a post-food poisoning haze, I left my iPad on the plane yesterday,” Moore, 35, wrote on Friday. “I’ve tracked it to Philly and it looks like it’s in a lost and found lock box. I’ve filed a claim but would love your help!”
American Airlines replied to her tweet the same day: “Oh my, we sure hope you feel better soon. Please send a DM our way with the claim number and we’ll reach out to the airport for you.”
Several hours later, Moore’s crisis was no more: “In non-essential news, @AmericanAir has found my iPad and it’s being shipped home,” she posted, and made note of how self-aware she was this wasn’t a major deal.
“I know it’s silly with all that is happening in the world, but thanks to all the kind folks who offered to help. Perfect sentiment to end the year with- thank u, friends! And thanks @americanair!”
The airline again responded: “We’re very happy to help. Wishing you and your family a wonderful 2020.”
Moore’s father has been an American pilot for 40 years.
“On behalf of all the American Airlines team members working to care for our customers throughout the holiday season, we’re happy we could reunite Ms. Moore with her iPad and help her end the year on a high note,” American Airlines spokesman Matt Miller told USA TODAY. “Our social customer care team is among the best in the business, working around the clock to answer customer questions and resolve travel issues.”
USA TODAY has reached out to Moore’s reps for more information.
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Author: USA Today